Return & Exchange Policy
- What Should I Do If I Received a Faulty Product?
If you receive an item that is damaged, defective, incomplete, or not what you ordered, we sincerely apologize for the inconvenience caused. To resolve this issue quickly:
- Contact Us: Please reach out to our customer service team at info@maherooh.pk. You can also contact us via WhatsApp or call at +923284122224
- Exchange Process:Upon verification, we will arrange for an exchange of the product at no shipping cost to you, valid for customers nationwide. Please keep the original packaging for the return process.
- Can I Exchange an Item?
You are eligible to request an exchange if:
- Notification Timeframe:You contact us within 7 days from the date of delivery.
- Purchase Location:The item was purchased exclusively through [https://maherooh.pk/](https://maherooh.pk/).
- Condition of Product:The product tags and insert card are still attached and intact.
You may request an exchange for the following reasons:
- Unsatisfactory Product: If you are not satisfied with the item received.
- Color or Fabric Issues:If the color or fabric does not meet your expectations.
Important Shipping Information:
- Shipping Costs:You will be responsible for covering all shipping expenses associated with exchanges.
- Condition for Returns:Please note that returns or exchanges cannot be processed if the items show any signs of:
- Stains or marks
- Odors (including body scents or perfume)
- Damages or water stains
- Can I Get a Cash Refund?
At Mah e Rooh , we prioritize customer satisfaction but do not offer cash refunds. Instead, we provide:
Store Credit: You will receive store credit in the form of a coupon, which can be used for future purchases on our site.
Exchanges:Alternatively, you may choose to exchange your product for another item, depending on the circumstances.
If you have specific preferences regarding your exchange or store credit, please communicate them to our customer service team.
- Can I Exchange or Return Sale Items?
Please note that sale items are considered final purchases. Therefore, they cannot be exchanged or returned once purchased. We encourage you to carefully review all sale items before completing your purchase.
