Terms of Service

Terms & Conditions:

Customers are required to read and accept all of the terms and conditions laid down in this ‘’Terms and Conditions’’ and the linked Privacy Policy, before you may use https://maheroohonline.pk/ The site allows you to browse, select and purchase your favorite apparel. These TERMS AND CONDITIONS are effective upon acceptance and govern the relationship between you and Mah-e-Rooh. If you do not agree to be bound by this TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For these TERMS AND CONDITIONS the term ‘Acceptance’ shall mean your affirmative action by clicking on the ‘check box’ and the ‘continue button’ as provided on the registration page or such other actions that imply your acceptance. Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.

General:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please read the terms and conditions listed below carefully as they may contain important information relevant to you.

Product Availability: 

Mah e Rooh cannot guarantee product availability and products, as well as their availability for immediate delivery. *Mah e Rooh* reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Shipping Time: 

Within Pakistan: 5 to 7 working days for unstitched dress / 7 to 10 working days for stitched dress (Once the order has been confirmed) International: 7 to 10 working days for unstitched dress / 10 to 15 working days for stitched dress (Once the order has been confirmed) The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches.

Typographical Error: 

Mah e Rooh strives to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Mah e Rooh shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

Content Use:

We reserve the right but not the obligation to review, monitor, and edit anything that you submit to the questions, reviews, comments, and suggestions (hereinafter collectively referred to as the Submissions”. In addition to the rights applicable to any submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit, with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself otherwise mislead us or third parties as to the origin of your Submissions. We further reserve the right to determine the content, appearance, design, functionality, and all other aspects of the site and the Services (including the right to redesign, modify, remove, and alter the content, appearance, design, functionality, and other aspects of the Site and the Services and any element aspect, portion or feature there.

1. Intellectual Property Rights:

 1. Trademarks:

“Mah e Rooh ” is a registered trademark. Any unauthorized use of our trademark, as well as any other trademarks or service marks displayed on the site, is strictly prohibited. Violations may be subject to legal action.

 

2. Information Provided on the Site:

The information available on our site is provided in good faith and is intended for informational purposes only. While we strive to ensure the accuracy of the information, we cannot guarantee it. All information is subject to change without notice, and customers are encouraged to verify important details before making decisions based on the information provided.

3. Limitation of Liability:

Mah e Rooh will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our products, services, or website content. This includes, but is not limited to, any errors or interruptions in service, loss of data, or any claims made by third parties. Our liability is strictly limited to the amount you paid for your order. 

4. Third-Party Links:

Our website may contain links to third-party websites that are provided for your convenience. These links do not imply endorsement or approval of the content, products, or services offered on those sites. Mah e Rooh is not responsible for the content or practices of these external websites. You access these sites at your own risk, and we recommend reviewing their terms and privacy policies before engaging with them.

5. Pricing and Errors:

In the event of a typographical error regarding a product’s price or description, Mah e Rooh reserves the right to cancel or refuse any orders placed at the incorrect price. If payment has already been made for an order that is subsequently canceled, we will promptly issue a full refund to your original payment method.

6. User Responsibilities:

Users of our site are responsible for maintaining the confidentiality of their account information, including usernames and passwords. You agree not to share your account details with others and to take reasonable steps to protect your login information. You are responsible for all activities that occur under your account.

7. Privacy Policy:

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. We encourage you to review our Privacy Policy to understand our practices and your rights.

8. Disclaimer of Warranty:

All information, products, and services offered on our site are provided "as is" and without warranty of any kind, either express or implied. This includes but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

Your Acceptance of these Terms:

By using this E-Commerce website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our E-Commerce website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

 E-store Visiting Terms: 

By registering for the services, you represent and warrant that (i) you are at least eighteen (18) years of age or are accessing the Site under the supervision of a parent or legal guardian If you are a business, you are organized, registered and working under the applicable laws, (ii) you have the requisite authority, permission and right to use the Site and/or the Services and perform any obligations that arise as a result of using the Services (iii) any information provided by you shall be accurate and valid at all times. Upon successful registration, you will have a non-transferable, limited, and revocable right to use the Site, following the Terms and Conditions, to buy products on the Site. Any breach of the Terms and Conditions shall result in the immediate revocation of the Services as well as the right to use the Site. A breach or violation of any of the Terms will result in an immediate termination of your Accuracy of Billing and Account Information. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our E-commerce store. You agree to promptly update your account and others including your email address and telephone numbers so that we can complete transactions and contact you as needed.

10. Complaint Handling / Contact Us:

"When it comes to any concerns about your purchase, just check out our Returns & Exchanges policy. Need to get in touch? Here's how to reach us!"

phone: 03284122224
Address: Building No# 1, Block no# 3, Sector D-2, Green Town Lahore

11. Governing Law: 

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Lahore (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.

12. Contact Information:

If you have any questions, concerns, or inquiries—whether related to these terms, copyright issues, or any other matters—please contact us at: maherooh.pk@gmail.com and Call & WhatsApp at 03284122224