Refund & Exchange Policy
At Mah e Rooh, we are committed to delivering high-quality products and ensuring a seamless shopping experience for our customers.
Returns & Exchanges
As our products are carefully prepared and quality-checked before dispatch, we do not accept returns or exchanges under normal circumstances.
However, we offer a Conditional Exchange in the event of a genuine quality or workmanship issue.
If you receive an item with a manufacturing defect, quality issue, or fault in workmanship, you must contact us within 24 hours of delivery. Any requests received after this period may not be considered.
Once a query is raised, our Quality Control Department will review the reported issue. Customers may be required to provide clear photographs or videos of the product to assist with the assessment.
Following inspection and approval by our Quality Control Department, Mah e Rooh may, at its discretion, offer an exchange or store credit in cases where a genuine and significant product fault is confirmed.
Non-Eligible Orders
The following orders are not eligible for return, refund, exchange, or chargeback:
- Customized or made-to-order products
- Products purchased at a discounted or promotional price
- Products that have been worn, washed, altered, damaged, or used
- Orders for which a quality concern has not been reported within 24 hours of delivery
Store Credit
Where store credit is issued, it will be valid for six (6) months from the date of issuance.
Store credit must be used within this validity period and cannot be extended, renewed, transferred, or redeemed after expiration.
Important Note
Minor variations in color, texture, embr